*but tmnet really suck!!*sometimes

I do think that you should put yourself in customer service officer’s shoes.

Don’t you know, any meeting within Customer Service Dept didn’t involved the CSO (Customer Service Officer)

You or some people might think that most of the customer service officer is uneducated people but you might be suprised if you found out that lots of a degrees graduate now days working as a customer service.

Listen to the conversation, I cannot stop to smile. I did found such lots of customer who did this. Eventhough I’m not from Streamyx but yet, this is what had happen to most of em who are working in this kind of environment.

you must understand that call centers are first level support… technically speaking… they’ll help you by the book… so called standard operating procedures… they just being instructed to go to war but with a knife…

next time… just reply YES or I DID after every questions… pause a moment if you need to… make them beliive that you’re doing something… the objective is whether you want them to come over to have a look or simply want them to do something at their end…

if they come and say your devices got problem… ask them to check again with thier own equipments… argue with them if they don’t carry out this simple problem ractifying routine… by the way it’s the only chance you come face to face with the representative of the service provider… shout at him if you dare… don’t simply change your equipment… hehehe

i have also got issues with the connection and fortunate to have knowledge to ractify myself… still at times i can’t do anything about it but to make a report…

some of you guys are so unlucky… go sosialise and make friend with those nerds… i know because i helped many who got problem… at least i help them to understand thier problem and know what they are reporting about…

not against you who feel upset and angry… make a choice… there are other providers… but remember… if you’re going for other (so called) service providers… they’re also using whether tmnet or jaring as thier backbone… by the end of the day you have to choose better customer support not a better service provider…

heheeee…

please don’t start “IT”
pleasee…

If choices are present, each company involved will strive to bring out the best to woo customers. Knowing your customer rights means you have a right to choose. A right to get what you paid for. Did you all know when you signed up for streamyx, it never was a promise that you get a full 1MB or whatever? They don’t even have to entertain you let along let you shout at them.

Exercise your rights as a customer and choose. You can opt for maxis or celcom and even redtone Wimax. But as long as you don’t choose to change, the providers don’t see a point to upgrade themselves.

Mr Chua has every right to be angry. He was given bad advice. The technician that went to his house in the first place never did actually do a proper check. What if the fellow that went was not a computer technician but rather a Doctor on house call? Someone could have died. Although not as severe, the implications are similar.

He was right up till that. Shouting and cursing just goes to show a certain amount of inbreeding in his part. When people eat sh!t, don’t rightly mean we have to follow. Shouting and cursing will get no one no where fast. Politely state your issue, demand a follow up and choose alternatives if they fail your expectations. Freedom of choice mah. Use it.

Imagine using a crappy connection for years and never having the common sense to change to a better digital lease line provider is beyond me. Either very forgiving or very mind dumbing.