If you ever been a customer of TMNet, the main ISP in Malaysia and the worst ISP on earth, you will know how slow their customer service is, especially for Streamyx. Make a complaint, and wait half a year until it’s solve. Few weeks ago, I too have problem with them. And luckily, it is solved in 1 week+, but I’m still not happy. They reply my email in at least 3 days, which is very slow compare to other company who can reply me in 24 hours.
I found an audio at Bloganything.net via Lowyat forum about a TMNet user, Mr.Chua - can’t stand anymore and rant at two customer service operator. Frankly speaking, I don’t think there is any use to shout and rant at the customer service operator. They are just answering phone calls, and they are not the one who provide you the internet service. To me, they are just like shield, protecting the boss who provide lousy service. Let’s listen to it, and forget it after listening. No offense to anyone, and I don’t know why this record will be spread on the internet, wondering what the hell is the customer service doing.
Download (.wav)
[tags]tmnet,streamyx,tmnut[/tags]
Some relevant posts you might be interested:
[...] Creating a blog is a few seconds task, and I can create as many blogs as I want. If I were to register every single blog, there will be no more freedom. Well, maybe they can do this by the help of Malaysia’s main ISP, the TMNet Streamyx as known as TMNut Screamyx, the slowest narrowband ever. [...]
where you get the flash player module like above one, I want use it in my wordpress.
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I use the plugin at http://www.1pixelout.net/code/audio-player-wordpress-plugin
Good luck
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i dont agree with you, yes, it’s no use shouting at the operator
but that’s the only way we can reach to streamyx customer service.
if they want to be operator, they have to be ready to receive complaints including the ones like mr. chua.
if the boss of tmnet is concern enough, they should listen to their customer service often.
if their customer service is professional, they should tell their boss about this
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happy holiday
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You can try to logon to http://www.cmc.gov.my/consumer/complaint.asp
and refer to the guidelines when making complaints on service providers in the communications and postal industries e.g. Tmnet(use the form 1 in the above website).
Must send the form 1 by registered post to the below as they will not response to fax / mail / email.
The Chairman
Malaysian Communications and Multimedia Commission
63000 Cyberjaya, Selangor
Attention: Consumer Protection Department
Tel: 03-86888000
Fax: 03-86881003
Freephone Service: 1-800-888-030
Email: consumer_complaint@cmc.gov.my
If you received the acknowledgement from the above, you will get attention from tmnet very soon.
Regards.
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Dear Sir/Mdm,
Please see my previous email, there is no one reply at all. Hope I’m writing to the correct person. My TMnet line is too slow, always simply disconnected for nothing and when got incoming call, it will be disconnected too. TMnet “action taken” but problem remain unsolved. This wasting our time and Money on TMnet billing to restart, re-do our work and reload form the net. We had being paying too much for the TMnet bills for years already.
Many of the residents in this Taman Marin, Sungai Abong, 84000 Muar, Johor and I were applying for streamyx many time since few years back but always got the same excuses from the TMnet and Streamyx officers that the telephone line in this Taman is not accommodated for streamyx. Note : other Taman that is surrounding here had already having the streamyx facility long time ago. Your prompt action are highly appreciated. Thanks!
Regards, Lee Yong Wah
leeyw888 wrote:
Dear Sir/Mdm,
It had being for years I keep applying for streamyx but it is too ridiculous to know from the officers that my telephone line do not accommodate for it! My telephone number is 06-9531689. My line is situated in Sungai Abong, 84000 Muar, Johor. The rest of the resident here (even more further away from here) are having it long time ago but why not me!!. Even the more rural area (kampong)are having the streamyx facility now but what happen to the Muar Town here??
Please see my telephone bills for the TMnet every month! I’m paying it for nothing, with the stupid supper slow speed that line provided! What happen to the concerns and officers? Are they still sitting down in the offices just to warm their chairs without any action taken?? We/I already can not tolerate with the bill charged and this supper slow speed line. Please look into it seriously and your prompt action is appreciated or needed. Thanks!
Rgds, Lee Yong Wah.
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OOOO! I’m very sorry to hear that. Luckily that is not happening to me, but I still have some problems.
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Jeffrey Lee wrote:
Sad to say that still no improvement and getting worst, slower. Action needed!!!
Jeffrey Lee wrote:
Dear Sir/Mdm,
Please see my previous email, there is no one reply at all. Hope I’m writing to the correct person. My TMnet line is too slow, always simply disconnected for nothing and when got incoming call, it will be disconnected too. TMnet “action taken” but problem remain unsolved. This wasting our time and Money on TMnet billing to restart, re-do our work and reload form the net. We had being paying too much for the TMnet bills for years already.
Many of the residents in this Taman Marin, Sungai Abong, 84000 Muar, Johor and I were applying for streamyx many time since few years back but always got the same excuses from the TMnet and Streamyx officers that the telephone line in this Taman is not accommodated for streamyx. Note : other Taman that is surrounding here had already having the streamyx facility long time ago. Your prompt action are highly appreciated. Thanks!
Regards, Lee Yong Wah
leeyw888 wrote:
Dear Sir/Mdm,
It had being for years I keep applying for streamyx but it is too ridiculous to know from the officers that my telephone line do not accommodate for it! My telephone number is 06-9531689. My line is situated in Sungai Abong, 84000 Muar, Johor. The rest of the resident here (even more further away from here) are having it long time ago but why not me!!. Even the more rural area (kampong)are having the streamyx facility now but what happen to the Muar Town here??
Please see my telephone bills for the TMnet every month! I’m paying it for nothing, with the stupid supper slow speed that line provided! What happen to the concerns and officers? Are they still sitting down in the offices just to warm their chairs without any action taken?? We/I already can not tolerate with the bill charged and this supper slow speed line. Please look into it seriously and your prompt action is appreciated or needed. Thanks!
Rgds, Lee Yong Wah.
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Need action on TMNet problems.
1. Caller to my house phone have ringing tone but my house phone not ringing (problem discovered since 11th May’2007).
Question : Is action taken by TMNet and yet create more problem??
2. When on line with TMnet the line speed is the line is from 3 kbps to 44 kbps. (be fore May 2007 the line speed can up to 115.2kbps)
Question : Is action taken by TMNet to make the line speed slower??
3. While on line in the Internet my line will be disconnect when there is incoming call.
Question : Is there any action taken by TMNet?
4. It will usually took me about half an hour to few hours keep dialing again and again for the TMNet to get on line.
5. Had dial many to 100 for action to be taken and some time the TMNet personal came and told me that nothing could be done the line in this area (Taman Marin, Sungai Abong, 84000 Muar, Johor) are all like this.
6. Many residents in this Taman Marin had applied for Streemyx since years ago but we usually get the same excuses that the are that the TMNet line here, cant not accommodate to have streemyx.
From : Lee Yong Wah ( Tel 06-9531689)
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[...] TMNet User VS Customer Service [...]
it took 2.88kb/s to download a 2.79Mb file, what the hell is the streamyx broadband for?????
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I have just downloaded the audio and listened to it.I agree that Streamyx is a lousy ISP because it lacks competition. But behaving like an animal and using vulgar words ( I think the customers mother did a bad job bringing him up), would not solve anything. I thing it should be handled in a civil manner.
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OMG! How come this called can be disseminate to public??? I am a Streamyx customer service, and this called must be PNC. But I know what is Mr Chua’s main problem.
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Since Hari Raya this time streamyx is slowing down. After Hari Raya, I found something that is the line from Malaysia to Malaysia is 0 - 1or 2kbps download speed. But when it ping with out country it take 1024kb to 1400kbps download speed! How come…?
TMNet…some ppl say TMNet’s service going suck because they hiring the engineer is low price one. They save money because high tech engineer need a high price they scare their pocket will got a big hole..
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Stupid Chua .. racist idiot …
the ISP sent a stupid technician to serve a stupid customer like u ..
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you all are stupid la..now we re in malaysia with poor technolgy and you all want a technology like u.s and japan..so go to the damn countryla..i using a streamyx since 2004 512kb.i dont get any problem,maybe just 1 0r 2 problem no connection..but what im do,im off the pc and go sleep and tommorow connection up again..you want to know why you get this problem because you e very stupid about computer…boost your connection,download big file,play online game,stupid configure your router and network..so that is your problem…tm have one rak for put your port.at the rak tm will give 10 gb*example..at the rak have 10 user…so if 9 of 10 play online game,download stupid file,so what happen for the last user…so think about that
if you want play online game,make sure no many user at a website..if have many user,try play..if slow dont play a game la..
if u want download…dont using kazaa….or bit torent or anything..just using downloader at your window or mozilla..
mayb you will not face dis problem like me
if dont have a connection..make sure your networking is ok..your hub,router,cable,phone cable,splitter,or anything about pc and system(antivirus firewall or anything about system)
at my place have i modem,1 hub,3 destop,1 laptop.
from my wall socket will direct go to splitter,and i do a wiring because my computer at upstair,so from splitter will direct go to 1 small box..and from a small box go to modem and direct to hub..so im using 3 pc..so from 204 until now my connection is ok..512kb and sometimes i get 765kb…so dont have a prob about tm,,but the prob is u..asshole!!!!
that mr chua is stupid!!!why he want angry to poor worker,they do job..they just take a report and send to technician using system..so they just say what technician say..snd about troubleshooting,they need do for double confirm,if not they will face a prob…so plz understand…you all say u pay but dont get a connection..just do a rebatela..
if u think tm is suck!!!so just go to celcom,maxis or jaring.
u must know something about networking..if have many user at network so a connection will be a prob la..so if u still say streamyx is suck..forget about streamyx..go to another provider..and i will get a excellent connection coz no many user at network…
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To shiukoru,
You, my friend are very misguided. If we did not want to play games, download files, videos etc; we wouldn’t have gotten a broadband connection, would we?
You know the term Consumer Rights? Well, its our right to get the service we pay for. I don’t know about you, since you seem so laidback about poor service. Maybe you have a lot of money to burn; and time as well. However, some of us actually need to use the internet for work. It’s pretty frustrating when you are expecting an urgent email, while on the other hand you can’t even check your mail. And then when you do recieve the mail, you never seem to be able to download the 5mb attachment!
Just a minor example, of course. I’m sure others can come up with plenty more.
Toodles!
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trying to download the 2.8 meg wav file @ 5.1 kbps right now. LoL, Dial-up speed “Broadband” FTW
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The Mr Chua is funny yet childish, shouting and come out with the F word. I bet he’s working too, he gotto understand every thing has the procedure and the TM operator and technician just doing their job. Keeps saying the F word, will they come immediately? shameful Malaysian!
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That racist chinese (I am a chinese myself) Chua should experience my conversation with the tmnet technician. It was worst! It was the other way round. Of course I do not agree with Streamyx services but it’s uncalled for. If the operator was being rude then by all means he can go all out even start a WW3 with Tmnet.
This clearly indicates that the Chua is an uneducated chinese (an embarrassment to other chinese minority such as me) and by listening to his conversation his english sux big time too! (the wannabes) He should have converse in chinese-that’s so him! He is no different than a gangster except he knows a little bit of english.
I quote,” Talk slow…”, “You understand my english?” LOL… He’s a joke! with added slang from God knows which country! He is truly an educated idiot.. Sheeeshh…
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I was jubilant as I could get online with my Sony PS3 for the 1st time! I’ve heard so many accounts about playing online games. I then surf the website looking for clues and such. I came across a forum about this dude from Iowa, who’s bit*hing that the game (I intend to play this game online) lags. As I read further, I found out he’s using 20Mbps and he plans to upgrade to 40Mbps because of the lag. Still in shock… I decided to dump my idea about playing online games. For goodness sake, we are still stuck with 1-2Mbps and it’s not that we can utilize the 1,2 or 4Mbps BB to its full capacity that we subscribed. I would suggest forget about complaining… we are pretty much bogged down with a 3rd world country infrastructure! 2020? I don’t think so…
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instead of compaining like a bitch. y dont we all just stop subsribing to streamyx.
cmon.. just do it.. if 1000 ppl just go to tm and close their streamyx account.. surely it will be headline news. “1000 ppl close streamyx account because of bad service!”
surely then we will be heard!.
i dont use streamyx for the past 3 years already.. i just use internet when im in my office..
Jeff Ooi handed in the memorandum with about i dunno.. close to 3000 signatures to be given to the CEO of streamyx, obviously like thats gonna work.
More extreme measures pls! Cmon!! Be like anwar ibrahim.. fuck the government even though the government fucked you.. twice!
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