If you ever been a customer of TMNet, the main ISP in Malaysia and the worst ISP on earth, you will know how slow their customer service is, especially for Streamyx. Make a complaint, and wait half a year until it’s solve. Few weeks ago, I too have problem with them. And luckily, it is solved in 1 week+, but I’m still not happy. They reply my email in at least 3 days, which is very slow compare to other company who can reply me in 24 hours.
I found an audio at Bloganything.net via Lowyat forum about a TMNet user, Mr.Chua – can’t stand anymore and rant at two customer service operator. Frankly speaking, I don’t think there is any use to shout and rant at the customer service operator. They are just answering phone calls, and they are not the one who provide you the internet service. To me, they are just like shield, protecting the boss who provide lousy service. Let’s listen to it, and forget it after listening. No offense to anyone, and I don’t know why this record will be spread on the internet, wondering what the hell is the customer service doing.
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[tags]tmnet,streamyx,tmnut[/tags]
[...] Creating a blog is a few seconds task, and I can create as many blogs as I want. If I were to register every single blog, there will be no more freedom. Well, maybe they can do this by the help of Malaysia’s main ISP, the TMNet Streamyx as known as TMNut Screamyx, the slowest narrowband ever. [...]
where you get the flash player module like above one, I want use it in my wordpress.
I use the plugin at http://www.1pixelout.net/code/audio-player-wordpress-plugin
Good luck
i dont agree with you, yes, it’s no use shouting at the operator
but that’s the only way we can reach to streamyx customer service.
if they want to be operator, they have to be ready to receive complaints including the ones like mr. chua.
if the boss of tmnet is concern enough, they should listen to their customer service often.
if their customer service is professional, they should tell their boss about this
happy holiday
You can try to logon to http://www.cmc.gov.my/consumer/complaint.asp
and refer to the guidelines when making complaints on service providers in the communications and postal industries e.g. Tmnet(use the form 1 in the above website).
Must send the form 1 by registered post to the below as they will not response to fax / mail / email.
The Chairman
Malaysian Communications and Multimedia Commission
63000 Cyberjaya, Selangor
Attention: Consumer Protection Department
Tel: 03-86888000
Fax: 03-86881003
Freephone Service: 1-800-888-030
Email: consumer_complaint@cmc.gov.my
If you received the acknowledgement from the above, you will get attention from tmnet very soon.
Regards.
Dear Sir/Mdm,
Please see my previous email, there is no one reply at all. Hope I’m writing to the correct person. My TMnet line is too slow, always simply disconnected for nothing and when got incoming call, it will be disconnected too. TMnet “action taken” but problem remain unsolved. This wasting our time and Money on TMnet billing to restart, re-do our work and reload form the net. We had being paying too much for the TMnet bills for years already.
Many of the residents in this Taman Marin, Sungai Abong, 84000 Muar, Johor and I were applying for streamyx many time since few years back but always got the same excuses from the TMnet and Streamyx officers that the telephone line in this Taman is not accommodated for streamyx. Note : other Taman that is surrounding here had already having the streamyx facility long time ago. Your prompt action are highly appreciated. Thanks!
Regards, Lee Yong Wah
leeyw888 wrote:
Dear Sir/Mdm,
It had being for years I keep applying for streamyx but it is too ridiculous to know from the officers that my telephone line do not accommodate for it! My telephone number is 06-9531689. My line is situated in Sungai Abong, 84000 Muar, Johor. The rest of the resident here (even more further away from here) are having it long time ago but why not me!!. Even the more rural area (kampong)are having the streamyx facility now but what happen to the Muar Town here??
Please see my telephone bills for the TMnet every month! I’m paying it for nothing, with the stupid supper slow speed that line provided! What happen to the concerns and officers? Are they still sitting down in the offices just to warm their chairs without any action taken?? We/I already can not tolerate with the bill charged and this supper slow speed line. Please look into it seriously and your prompt action is appreciated or needed. Thanks!
Rgds, Lee Yong Wah.
OOOO! I’m very sorry to hear that. Luckily that is not happening to me, but I still have some problems.
Jeffrey Lee wrote:
Sad to say that still no improvement and getting worst, slower. Action needed!!!
Jeffrey Lee wrote:
Dear Sir/Mdm,
Please see my previous email, there is no one reply at all. Hope I’m writing to the correct person. My TMnet line is too slow, always simply disconnected for nothing and when got incoming call, it will be disconnected too. TMnet “action taken” but problem remain unsolved. This wasting our time and Money on TMnet billing to restart, re-do our work and reload form the net. We had being paying too much for the TMnet bills for years already.
Many of the residents in this Taman Marin, Sungai Abong, 84000 Muar, Johor and I were applying for streamyx many time since few years back but always got the same excuses from the TMnet and Streamyx officers that the telephone line in this Taman is not accommodated for streamyx. Note : other Taman that is surrounding here had already having the streamyx facility long time ago. Your prompt action are highly appreciated. Thanks!
Regards, Lee Yong Wah
leeyw888 wrote:
Dear Sir/Mdm,
It had being for years I keep applying for streamyx but it is too ridiculous to know from the officers that my telephone line do not accommodate for it! My telephone number is 06-9531689. My line is situated in Sungai Abong, 84000 Muar, Johor. The rest of the resident here (even more further away from here) are having it long time ago but why not me!!. Even the more rural area (kampong)are having the streamyx facility now but what happen to the Muar Town here??
Please see my telephone bills for the TMnet every month! I’m paying it for nothing, with the stupid supper slow speed that line provided! What happen to the concerns and officers? Are they still sitting down in the offices just to warm their chairs without any action taken?? We/I already can not tolerate with the bill charged and this supper slow speed line. Please look into it seriously and your prompt action is appreciated or needed. Thanks!
Rgds, Lee Yong Wah.
Need action on TMNet problems.
1. Caller to my house phone have ringing tone but my house phone not ringing (problem discovered since 11th May’2007).
Question : Is action taken by TMNet and yet create more problem??
2. When on line with TMnet the line speed is the line is from 3 kbps to 44 kbps. (be fore May 2007 the line speed can up to 115.2kbps)
Question : Is action taken by TMNet to make the line speed slower??
3. While on line in the Internet my line will be disconnect when there is incoming call.
Question : Is there any action taken by TMNet?
4. It will usually took me about half an hour to few hours keep dialing again and again for the TMNet to get on line.
5. Had dial many to 100 for action to be taken and some time the TMNet personal came and told me that nothing could be done the line in this area (Taman Marin, Sungai Abong, 84000 Muar, Johor) are all like this.
6. Many residents in this Taman Marin had applied for Streemyx since years ago but we usually get the same excuses that the are that the TMNet line here, cant not accommodate to have streemyx.
From : Lee Yong Wah ( Tel 06-9531689)
[...] TMNet User VS Customer Service [...]
it took 2.88kb/s to download a 2.79Mb file, what the hell is the streamyx broadband for?????
I have just downloaded the audio and listened to it.I agree that Streamyx is a lousy ISP because it lacks competition. But behaving like an animal and using vulgar words ( I think the customers mother did a bad job bringing him up), would not solve anything. I thing it should be handled in a civil manner.
OMG! How come this called can be disseminate to public??? I am a Streamyx customer service, and this called must be PNC. But I know what is Mr Chua’s main problem.
Since Hari Raya this time streamyx is slowing down. After Hari Raya, I found something that is the line from Malaysia to Malaysia is 0 – 1or 2kbps download speed. But when it ping with out country it take 1024kb to 1400kbps download speed! How come…?
TMNet…some ppl say TMNet’s service going suck because they hiring the engineer is low price one. They save money because high tech engineer need a high price they scare their pocket will got a big hole..
Stupid Chua .. racist idiot …
the ISP sent a stupid technician to serve a stupid customer like u ..
you all are stupid la..now we re in malaysia with poor technolgy and you all want a technology like u.s and japan..so go to the damn countryla..i using a streamyx since 2004 512kb.i dont get any problem,maybe just 1 0r 2 problem no connection..but what im do,im off the pc and go sleep and tommorow connection up again..you want to know why you get this problem because you e very stupid about computer…boost your connection,download big file,play online game,stupid configure your router and network..so that is your problem…tm have one rak for put your port.at the rak tm will give 10 gb*example..at the rak have 10 user…so if 9 of 10 play online game,download stupid file,so what happen for the last user…so think about that
if you want play online game,make sure no many user at a website..if have many user,try play..if slow dont play a game la..
if u want download…dont using kazaa….or bit torent or anything..just using downloader at your window or mozilla..
mayb you will not face dis problem like me
if dont have a connection..make sure your networking is ok..your hub,router,cable,phone cable,splitter,or anything about pc and system(antivirus firewall or anything about system)
at my place have i modem,1 hub,3 destop,1 laptop.
from my wall socket will direct go to splitter,and i do a wiring because my computer at upstair,so from splitter will direct go to 1 small box..and from a small box go to modem and direct to hub..so im using 3 pc..so from 204 until now my connection is ok..512kb and sometimes i get 765kb…so dont have a prob about tm,,but the prob is u..asshole!!!!
that mr chua is stupid!!!why he want angry to poor worker,they do job..they just take a report and send to technician using system..so they just say what technician say..snd about troubleshooting,they need do for double confirm,if not they will face a prob…so plz understand…you all say u pay but dont get a connection..just do a rebatela..
if u think tm is suck!!!so just go to celcom,maxis or jaring.
u must know something about networking..if have many user at network so a connection will be a prob la..so if u still say streamyx is suck..forget about streamyx..go to another provider..and i will get a excellent connection coz no many user at network…
To shiukoru,
You, my friend are very misguided. If we did not want to play games, download files, videos etc; we wouldn’t have gotten a broadband connection, would we?
You know the term Consumer Rights? Well, its our right to get the service we pay for. I don’t know about you, since you seem so laidback about poor service. Maybe you have a lot of money to burn; and time as well. However, some of us actually need to use the internet for work. It’s pretty frustrating when you are expecting an urgent email, while on the other hand you can’t even check your mail. And then when you do recieve the mail, you never seem to be able to download the 5mb attachment!
Just a minor example, of course. I’m sure others can come up with plenty more.
Toodles!
trying to download the 2.8 meg wav file @ 5.1 kbps right now. LoL, Dial-up speed “Broadband” FTW
The Mr Chua is funny yet childish, shouting and come out with the F word. I bet he’s working too, he gotto understand every thing has the procedure and the TM operator and technician just doing their job. Keeps saying the F word, will they come immediately? shameful Malaysian!
That racist chinese (I am a chinese myself) Chua should experience my conversation with the tmnet technician. It was worst! It was the other way round. Of course I do not agree with Streamyx services but it’s uncalled for. If the operator was being rude then by all means he can go all out even start a WW3 with Tmnet.
This clearly indicates that the Chua is an uneducated chinese (an embarrassment to other chinese minority such as me) and by listening to his conversation his english sux big time too! (the wannabes) He should have converse in chinese-that’s so him! He is no different than a gangster except he knows a little bit of english.
I quote,” Talk slow…”, “You understand my english?” LOL… He’s a joke! with added slang from God knows which country! He is truly an educated idiot.. Sheeeshh…
I was jubilant as I could get online with my Sony PS3 for the 1st time! I’ve heard so many accounts about playing online games. I then surf the website looking for clues and such. I came across a forum about this dude from Iowa, who’s bit*hing that the game (I intend to play this game online) lags. As I read further, I found out he’s using 20Mbps and he plans to upgrade to 40Mbps because of the lag. Still in shock… I decided to dump my idea about playing online games. For goodness sake, we are still stuck with 1-2Mbps and it’s not that we can utilize the 1,2 or 4Mbps BB to its full capacity that we subscribed. I would suggest forget about complaining… we are pretty much bogged down with a 3rd world country infrastructure! 2020? I don’t think so…
instead of compaining like a bitch. y dont we all just stop subsribing to streamyx.
cmon.. just do it.. if 1000 ppl just go to tm and close their streamyx account.. surely it will be headline news. “1000 ppl close streamyx account because of bad service!”
surely then we will be heard!.
i dont use streamyx for the past 3 years already.. i just use internet when im in my office..
Jeff Ooi handed in the memorandum with about i dunno.. close to 3000 signatures to be given to the CEO of streamyx, obviously like thats gonna work.
More extreme measures pls! Cmon!! Be like anwar ibrahim.. fuck the government even though the government fucked you.. twice!
FUcking Shit man I cant even hear it , SLOW STREAMFUCK LINE
[...] Aku ingat aku sorang menghadapi masalah-masalah macam ni, kalau tanya kengkawan aku pun, rupanya semua kes yang lebih kurang sama jugak. Cuma kes aku paling teruk pernah terjadi. Kat bawah ni ada satu contoh URL customer tak puas hati dengan streamyx. Siap dengan rakaman audio lagi. Kalau customer tu dah boleh menjerit tahap tu sekali… Compare dengan masalah aku? Memang patut aku bom ja semua bangunan tmnet kat malaysia ni… http://www.vincentchow.net/459/tmnet-user-vs-customer-service [...]
Dear Sir/Madam
I have Internet package (combo 90) with TMnet Streamyx:
Speed of download is not match with agreement (512kb for combo 2) that in average my speed is 20 kb, so I decided cancel my agreement.
When I went to TMpoint agency for terminate service, I understand :
More information agency gave me when we wrote agreement, are not much with this streamyx rules:
–He said: maximum after 2 weeks install internet, but installed after 3 months.
–He said: just pay RM75+88 for activation and installation , but I paid this price for 2 time ( one time for line phone and another time for internet).
–He said: Line phone is one way and other people just can call you, but now I just can call other and other people can not call me. (now TMpoint say have to pay 1000 RM for 2 way- international people ).
–He said: Speed of download is 512Kbps, but the most of time we can download less than 20kbps.
–He said: If you want cancel agreement before one year, just have to pay bill of phone ( maximum less than 25 RM per month for remaining months), but TMpoint say for terminate I have to pay all Bill for remaining months (88RM per month).
Do you think can I take report speed of internet and with agreement complain to government?
Please Guide me what can I do for terminate of internet. Or where can I send my request.
Thank you
ini kisah tiga kaum ..
melayu , cina dan india…
majmuk betul..kan ?
i feel pity to those receptionists..i work in these field as a part time before..i think they were really bad in handling these customers..too protective of the company..they should just instead apologise
To Kokhong,
apologise? apologise to these kind of rude customer?? No, i dont think so! Receptionists are just doing their part that is to pass the messages to the technicans, not to help to solve the problem. if u really wanna know how to solve it, then u just call the receptionist pass the line to the technicans for u!
bottom line it was streamyx fault that cost the customer lost his money..the only way customer could reach to streamyx is the customer service and the receiptionist is representing the company as a whole including the technicans and u cant say just becoz he is rude u are not serving him..professional..wrong is wrong and the customer service consultant is still trying to justify their actions and not even a simple sorry was heard..not to say i agree with the manner of mr chua and he was just embarassing himself being rude..but the way the receiptionist dragging the topic too far was actually enraging the customer.
To Angel,
bottom line it was streamyx fault that cost the customer lost his money..the only way customer could reach to streamyx is the customer service and the receiptionist is representing the company as a whole including the technicans and u cant say just becoz he is rude u are not serving him..professional..wrong is wrong and the customer service consultant is still trying to justify their actions and not even a simple sorry was heard..not to say i agree with the manner of mr chua and he was just embarassing himself being rude..but the way the receiptionist dragging the topic too far was actually enraging the customer.
To Angel,
bottom line it was streamyx fault that cost the customer lost his money..the only way customer could reach to streamyx is the customer service and the receiptionist is representing the company as a whole including the technicans and u cant say just becoz he is rude u are not serving him..professional..wrong is wrong and the customer service consultant is still trying to justify their actions and not even a simple sorry was heard..not to say i agree with the manner of mr chua and he was just embarassing himself being rude..but the way the receiptionist dragging the topic too far was actually enraging the customer
LoL this call this guy Chua Chu Kang and let him know that his English wanna be is like a china pek. Change the damn provider rather than talk like a fucking parrot.
Yeah it’s all TMNET fault slow response to problem that customer is facing .I also understand what problem Mr Chua is facing *damn slow connection*. Tmnet always upgrade the server but actually ruin the speed WTH. BTW Mr Chua should be calmed down yelling is not solving problem.
Streamyx !! wat i can say is SUCK C**K !!! A technician come to my house doing nothing and give stupid reasons about my phone lines .. If my phone line has problems then why i can have such a “good” speed ” in the pass 3 years and yet now i have SUFFER FROM THIS SHIT SPEED !!! ?? I ONLI GOT 40 DOWNLOAD SPEED and 100 UPLOAD SPEED and THAT IS WHAT I SUPPOSED TO GET FROM RM88 ???? STREAMYXNUT !
Ladies and gents. We can scream all we like and shout all we like but the core problem is, BAD PRODUCT. The lack of viable competition is the root of this issue.
If choices are present, each company involved will strive to bring out the best to woo customers. Knowing your customer rights means you have a right to choose. A right to get what you paid for. Did you all know when you signed up for streamyx, it never was a promise that you get a full 1MB or whatever? They don’t even have to entertain you let along let you shout at them.
Exercise your rights as a customer and choose. You can opt for maxis or celcom and even redtone Wimax. But as long as you don’t choose to change, the providers don’t see a point to upgrade themselves.
Mr Chua has every right to be angry. He was given bad advice. The technician that went to his house in the first place never did actually do a proper check. What if the fellow that went was not a computer technician but rather a Doctor on house call? Someone could have died. Although not as severe, the implications are similar.
He was right up till that. Shouting and cursing just goes to show a certain amount of inbreeding in his part. When people eat sh!t, don’t rightly mean we have to follow. Shouting and cursing will get no one no where fast. Politely state your issue, demand a follow up and choose alternatives if they fail your expectations. Freedom of choice mah. Use it.
Imagine using a crappy connection for years and never having the common sense to change to a better digital lease line provider is beyond me. Either very forgiving or very mind dumbing.
he is indeed hash, but based on experienced consumers, IT IS ABSOLUTELY SUPPOSE TO ACT THIS WAY! god damn the company., all the technicians are always resting in the office either flirting or chilling or faking to be busy. The helpline is worst, ‘i will give you a call soon’ and once hanged up, the next call is few days later. And their signature word, OK, and OK and OK and OK and OK I WILL LET YOU KNOW SOON! Zzz
This chinese idiot makes me laugh… he english sucks big time and he is acting childish …. if i was at the other end of the line i would fuck him right back …. i don get this idiots, they complain and moan all the time about streamyx, assholes change or terminate the service!!!
Wow chinaman shouting!! i wonder how did they shout when they were being slaughtered and butchered in indonesia …. i wonder how them swines acted when their women was taken as botty and were raped over and over again
to selvam
please don’t start “IT”
pleasee…
叼那个tmnet啦！！！玩game就一直dc的~==
make good friends to guys who know about computers and networks… sure they’ll help you…
you must understand that call centers are first level support… technically speaking… they’ll help you by the book… so called standard operating procedures… they just being instructed to go to war but with a knife…
next time… just reply YES or I DID after every questions… pause a moment if you need to… make them beliive that you’re doing something… the objective is whether you want them to come over to have a look or simply want them to do something at their end…
if they come and say your devices got problem… ask them to check again with thier own equipments… argue with them if they don’t carry out this simple problem ractifying routine… by the way it’s the only chance you come face to face with the representative of the service provider… shout at him if you dare… don’t simply change your equipment… hehehe
i have also got issues with the connection and fortunate to have knowledge to ractify myself… still at times i can’t do anything about it but to make a report…
some of you guys are so unlucky… go sosialise and make friend with those nerds… i know because i helped many who got problem… at least i help them to understand thier problem and know what they are reporting about…
not against you who feel upset and angry… make a choice… there are other providers… but remember… if you’re going for other (so called) service providers… they’re also using whether tmnet or jaring as thier backbone… by the end of the day you have to choose better customer support not a better service provider…
heheeee…
Mr.Gordon,
I do think that you should put yourself in customer service officer’s shoes.
Don’t you know, any meeting within Customer Service Dept didn’t involved the CSO (Customer Service Officer)
You or some people might think that most of the customer service officer is uneducated people but you might be suprised if you found out that lots of a degrees graduate now days working as a customer service.
Listen to the conversation, I cannot stop to smile. I did found such lots of customer who did this. Eventhough I’m not from Streamyx but yet, this is what had happen to most of em who are working in this kind of environment.
I have streamyx rm99 combo for heavy P2P downloading using port forwarding and stuff. No complaint so far. The only time i have problem with streamyx is when my bill is overdue for 3 month! hehe.. besides, I do have P1 wifi also (which there’s no coverage in my housing area and it’s not as good as they advertise) and to compare P1 and streamyx, I give Streamyx a two thumbs up!
For those who thinks that it takes forever to download a 2 mb file, try using flashget or download manager software or google yourself for freewares that’ll help you with it. And if you still using the dinosaur age PC with win98,winME or win2K, please stop your complaint about the internet line.
For others, if have problem with internet line, google it first. There’s so much information and solutions already available just one click away, plus tips and tricks to boost your speed.
That mr chua should put his head inside his arse for screaming like idiot to helpless worker who tries to help him.What a dick!
Just sharing my 2 cents.
Salam 1 Malaysia.
Wow….its no use to shout ..and who fucking care….if i be that costumer service guy..i just hand down the phone…
*but tmnet really suck!!*sometimes
wateva u all gona say…we still rock!! haha end of the day u all need us as the service provider….with our new hsbb and superb connection we still number 1……stop complaning and if 1000 gona terminate another 3000 will sign for the same day…hahaha….dun blame the service provider jus blame the stupid people who dont do their work properly and the user in malaysia who been fed with carrots all the time……not the streamyx is having problem all the time but its the user attd who tinks they r very smart most of the time…not all of them but some of them like mr chua hehehe
winkssssss
Understand how networks works to make you feel better. I supporting a large network, the speed is up to 10Tbps, sometimes shit do happen, there is not only 1 service provider involve, but a lot. Once they facing slowness, they will check their own network and log a priority ticket to other provider and its always depend on the contract, if the contract is priority 1, they will try to fix it as fast as they can, but if the contract is priority 4, well "best afford" and there goes our connection. If single user ticket, normally they will treat it as "normal incident" priority 3,4 (which is BEST afford, as long as not all connection are down. Once a bunch of "asshole"(if u excuse me) more than 100 users, start complaining, they will try to do something about it. In order to get yourself to priority 1,2, you must be dato, tan sri, YAB, etc…. else… sit there and wait… thanks…
anybody has the CEO of TMnet email address.
if we dont shout at the operator who else we can reach? I think we should change our attitude of work. TM Net Customer Service damn lausy and they do work like playing in the office. Every customer they not actually attend you but waste your time with them. Really mad with their working attitude.
Stupid Mr. Chua, dont event know how to ask question.
The person already mention her name when she answer they call, so pay attention when talking on phone. dont scream like idiot, you freaking china man. Go to china and open your own ISP. you dont event know what the fuxk is excitation. you think you own the company ? if you dont like the damn service, go subscribe something else. the supervisor should just hangup by the time you say 3 time fuxk and teach the moron a lesson.
my son applied for the Uni pack from tm net… it was approved and so we paid for the wiring the telephone…then the man came with a modem… after set on it he told us that it is not moving and he had to go back to the office to ask them to connect the JUmpers.. etc.. a few days later the man came back to say he want to take back the modem he left and the office told him we are in a problem area… what should i do so they do the work and send my son whatever needed…
this chinaman is soo typical … whats the use to rant over a phone, if your not happy with the service just cut it off then … my friend works in their call center, he says many chinaman and chinawoman will call shouting and complaining but most of them dont even know the difference between a modem and a router … the worst thing is they dont even know what operating system they are using! …